What makes SERVPRO Employees Different?

10/30/2020 (Permalink)

Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, and carpet & upholstery cleaning

If you have ever experienced a fire or large water loss---the minute your claim has been filed and accepted is when it is time to find a restoration company to get your home or business back to its pre-disaster condition.

With many options out there, it may be overwhelming. But if you really do your research… there is only one choice. SERVPRO of Mercer and Lawrence Counties employees are highly trained restoration specialists. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC Training, Employee Certification Training, Initial Franchise Training, e-Learnings, and Continuing Education Classes. But why does this make a difference, to you, the consumer?

Let’s start with the IICRC Training. This education comes from the Institute of Inspection Cleaning and Restoration Certification. It certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Next, The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include: Crew Training, Fire Restoration, Water Restoration, and Carpet & Upholstery Cleaning.

Initial Franchise Training is another class that sets us apart from the rest. This is a 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics.

It's 2020. Therefore, all staff has access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Lastly. We share our knowledge with our clients and customers. SERVPRO of Mercer and Lawrence Counties offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation.

We are also here for you anytime, any day. We are a 24-hour, 7 days a week, 365 days a year restoration company. Should you need us in your time of need; we are here for you with all our expertise and knowledge. Call us today at (724) 704-8939.